Refund Policy

Scope and Eligibility

This policy explains refunds for purchases made through Stocknomi, operated by Guangzhou Yichuan Automation Technology Co., Ltd.

You may request a return and refund within 30 days of receiving your order, subject to our Return and Refund Policy and applicable consumer protection laws.

For change-of-mind returns, products must be unused, unwashed, and in their original condition, with original packaging, accessories, and components where reasonably available. Proof of purchase is required.

Used or washed products intended for food contact may not qualify for change-of-mind refunds for hygiene reasons. This does not affect claims for defects or other mandatory consumer rights.

Requesting a Refund

Email [email protected] with your order number, product name, reason for the request, and relevant photographs where available.

We will review your request and explain the applicable return or refund procedure. Please obtain return instructions before sending products back.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible. Provide a description and photographs of the product and packaging where available.

Depending on the circumstances, the resolution may include a full or partial refund, a replacement subject to availability, return shipping assistance, or another appropriate remedy under applicable law.

Where the issue is confirmed to be our responsibility, we will not require you to bear costs that we are legally obligated to cover.

Change-of-Mind Refunds

For an eligible change-of-mind return, the customer is responsible for return shipping unless otherwise agreed or required by law. Original shipping charges are generally non-refundable, subject to applicable law.

The returned product must be received and inspected before an eligible refund is approved, except where applicable law requires a different process.

Refund Method and Timing

We will notify you whether a refund has been approved after receiving and inspecting an approved return.

Approved refunds will generally be issued to the original payment method. We aim to initiate approved refunds within 5–10 business days after the returned product has been received and inspected.

Once initiated, the time needed for funds to appear depends on the bank, card issuer, or payment provider. Contact us if the refund has not appeared after the expected processing period.

These processing arrangements do not limit a shorter refund deadline required by law.

Partial Refunds

A partial refund may be considered where permitted by law, including when returned products are missing components unrelated to a confirmed defect or fulfillment error.

We will assess any proposed deduction according to the circumstances and explain its basis where required. Deductions prohibited by law will not be applied.

Replacements and Exchanges

A replacement for a damaged, defective, or incorrect item depends on availability. If the original product is unavailable, we may offer a refund or another mutually agreed resolution, subject to applicable law.

Preference-based exchanges must be discussed with customer service before return. Additional shipping costs may apply where permitted by law and disclosed in advance.

Canceled Orders

Contact us promptly if you wish to cancel an order. We will make reasonable efforts to accommodate requests before processing or dispatch. Cancellation cannot be guaranteed after processing or shipment begins.

If an order is canceled after payment has been collected, we will arrange an appropriate refund. Dispatched orders may be returned under our Return and Refund Policy.

Lost or Undelivered Orders

Contact us if an order has not arrived within the estimated delivery period. We will review the tracking information and investigate with the carrier where appropriate.

If a shipment is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution under applicable law.

A carrier delivery record does not prevent you from contacting us for assistance if you have not received your order.

Return Address and Contact

Return Recipient: Guangzhou Yichuan Automation Technology Co., Ltd.

Business and Return Address: No. 15, Chenyong Jinye 3rd Lane, Chenyong Village, Qiaonan Subdistrict, Panyu District, Guangzhou, Guangdong, China.

Email: [email protected]

Phone: +1 963-722-9448

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Please contact us before sending a return. Nothing in this policy limits mandatory consumer rights.