Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation, excluding weekends and public holidays.

Processing may take longer during holidays, promotional events, or periods of high order volume. Processing time is included in the total estimated delivery period described below.

Standard Shipping and Delivery Estimates

For eligible standard shipping orders delivered within the contiguous United States, the total estimated delivery time is 7–15 business days from successful payment confirmation.

This estimate includes both order processing and shipping transit time. The 1–3 business-day processing period is not added to the 7–15 business-day total. Weekends and public holidays are excluded.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may be affected by the destination, carrier operations, weather, public holidays, customs procedures, or other circumstances beyond our reasonable control.

Available shipping methods and applicable delivery estimates will be displayed at checkout where supported.

Shipping Fees and Free Shipping

For eligible standard shipping orders within the contiguous United States, a merchandise subtotal below US$79.00 is subject to a US$6.99 shipping fee.

Eligible orders with a merchandise subtotal of US$79.00 or more qualify for free standard shipping.

The merchandise subtotal is calculated after discounts and before taxes and shipping charges. Unless a promotion expressly states otherwise, this offer applies only to eligible standard shipping services within the contiguous United States.

Alaska, Hawaii, U.S. territories, remote locations, and international destinations may have different rates or restrictions. Applicable shipping options and charges will be displayed at checkout, and additional shipping charges will be disclosed before the order is completed.

Shipping Destinations

We ship to destinations supported by our checkout system. Availability may vary by product, destination, and carrier service.

If your destination is unavailable at checkout, please contact customer service for assistance. Please ensure that your delivery address is complete and accurate.

Tracking

When tracking information becomes available, we will send a shipping confirmation or tracking notification to the email address associated with your order.

Carrier tracking records may take time to update after dispatch. If you have not received tracking information within the expected processing period, contact us with your order number.

Packaging and Delivery Issues

We take reasonable care when preparing orders and use packaging appropriate to the products being shipped.

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us with your order number, a description of the issue, and photographs of the product and packaging where available.

We will assess the issue under our Return and Refund Policy and applicable law. A request to inspect or report an issue promptly does not limit mandatory consumer rights.

Delayed or Missing Orders

If your order has not arrived within 15 business days after successful payment confirmation, please contact [email protected] with your order number.

We will review the available tracking information and assist with the next steps, including contacting the carrier where appropriate.

If a shipment is confirmed lost in transit or cannot be delivered, we will work with you to determine an appropriate resolution under our policies and applicable consumer protection laws.

If tracking shows delivery but you have not received the package, please check the delivery location and contact the carrier where appropriate. You may also contact us for assistance.

Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery information. If you notice an address error, contact us as soon as possible. Changes cannot be guaranteed after processing or dispatch.

If a package is returned because of an incorrect address or an unsuccessful delivery, we will contact you where appropriate to discuss the available options. Additional reshipping charges may apply where permitted by law and disclosed before reshipment.

International Orders

International shipments may be subject to customs duties, import taxes, brokerage fees, or other government-imposed charges.

Unless expressly stated otherwise at checkout, these charges are separate from the product price and shipping fee. Customers are responsible for applicable import charges to the extent permitted by law and under the shipping terms presented for their order.

Customs clearance may affect delivery times. Contact the relevant customs authority if you need information about potential import charges before ordering.

Cancellations and Modifications

Contact us as soon as possible if you wish to cancel or modify an order. We will make reasonable efforts to accommodate requests before processing or dispatch, but changes and cancellations cannot be guaranteed once processing or shipment has begun.

After dispatch, you may request a return under our Return and Refund Policy, subject to applicable law.

Contact

Stocknomi is operated by Guangzhou Yichuan Automation Technology Co., Ltd.

Email: [email protected]

Phone: +1 963-722-9448

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business and Return Address: No. 15, Chenyong Jinye 3rd Lane, Chenyong Village, Qiaonan Subdistrict, Panyu District, Guangzhou, Guangdong, China.

Please contact us before sending a return.